Q: How do I register? A: Simply click on the Register button and fill in the information requested of you. Q: Is it safe to release my information? A: Your information is solely used to open an account. We do not share this information with a third party. Q: What if I just want to see the Price List? A: You can register as Rank 1, which allows you only to browse, but not to order. Q: What is Rank 1 and Rank 2? A: There are two ranks within this page: Rank 1 and Rank 2. Rank 1: Only to review the Price List and to browse the online ordering system. At this point, you do not have to open an account. Rank 2: You must register and fill out an application form, (which is provided through the link under ‘FORMS,’) and fax the request to open an online ordering account. This allows your company to browse and order lenses through the program. Q: What if I want to cancel an order after placing it? A: Online ordering is made to ease and speed up the ordering process. All the entry errors are the sole responsibility of the client, although you can inform us with a phone call and we will try our best to meet your request. Q: Is there a warranty on unused stock lenses? A: A credit will apply for unused stock lenses in the original packaging only within thirty days of the original invoice. A 20% restocking fee will apply to the returned goods. Q: Does the warranty cover non-adaptive Progressive Lenses? A: The non-adaptive warranty only applies to selective Progressive Lenses. The returned lens can be substituted with a different design or a credit will be applied to your account with the return of the lens along with the original invoice within sixty days of the purchase. A 20% service charge applies to the new order. Q: What is your policy on doctor’s change? A: The goal of online ordering is to provide you with the best possible price for your purchase. There will be a 20% discount on doctor’s change of prescription upon return of the lens with the original invoice number. Q: What is your policy on optician’s error? A: The goal of online ordering is to provide you with the best possible price for your purchase. There will be a 20% discount on optician’s error upon return of the lens with the original invoice number. Q: Is there any shipping charge for our order? A: A processing fee of $1.50 applies to every single order. Every order must be a minimum of $25.00, otherwise a shipping charge of $5.75 will be added to the order. Q: What happens if I receive a wrong or damaged lens? A: Our quality control division tries their best to ensure that every single order is correct, damage-free and within Optical Guidelines. However, if there are any problems with the order, we will gladly accept the return and credit your account after inspection of the returned lens. Q: What if the quoted online price is different from the one on the invoice? A: Due to numerous entries, variety of frames, base curves and specialty lenses, SV Optical reserves the right to change the price according to the order. If there is a discrepancy in the web total price and the price stated on the invoice, a customer service representative will notify your office before processing the order.